Deliver insurance outside the mobile app
In the era of digital transformation, WhatsApp is emerging as a way for insurers to offer a seamless, secure, and efficient customer experience that makes insurance products more accessible and convenient, by delivering app-like features outside of a mobile app.
Engagement
Redefine customer engagement through relevant, personalized timely communication, and offer rich services and functionality in a familiar channel without having to download another app.
Convenience
Offer convenient digital experiences, via an intuitive interface, streamlining or fully automating steps in your processes and make insurance easy. Let customers submit claims and keep them updated regarding status.
Support
Provide meaningful 24/7 customer support – either through self-service interactions with digital assistants, or with live agents in real-time. Be available to your customers when they need you.
Chat Commerce enables Insurers to engage customers in ways that are:
Personalized
Meaningful communication, tailored to individual customer preferences, to improve customer engagement.
Interactive
Two-way conversations allow customers to ask questions, request information, view and manage their policies, and even submit claims inchannel.
Secure
Our platform is compliant with global security and privacy regulations to enable rich insurance experiences while keeping your business and your customers safe.
Automated
Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.
White Paper
Consumers Want to Bank in Chat
With more and more consumers turning to chat to conduct business, what does this mean for organizations looking to grow younger customer segments and reduce service costs?
Insurance
More to explore
See how to best approach this powerful medium for engaging and transacting with mobile-first customers.
