Airline

Take to the sky with Chat Commerce

Deliver interactive, self-service customer experiences that drive sales, grow customer relationships and transform the travel experience.

Take to the sky with Chat Commerce

Make customers feel at home, even when they’re not

Deliver services to your customers in mobile messaging channels that are personalized, helpful and actionable and watch your sales and customer satisfaction soar! From one-way notifications to interactive, automated or live agent exchanges, the Clickatell Platform helps innovative airlines to deliver meaningful customer engagement, service, and support.

Boarding Passes
Get them on board faster

Improve the journey for your customers.  Conveniently deliver boarding passes in messaging channels, eliminating the need for a physical boarding pass, or an online checkin. Enable smooth and seamless travel
experience for your customers.

Get them on board faster
Making Payments
Help travelers skip the queue

Travel rarely goes according to plan. Take the hassle out of upgrading a seat, paying for an extra piece of luggage or for meals onboard. Let customers self-serve, and make payments quickly and easily in messaging channels, without having to stand in line.

Help travelers skip the queue
Travel Updates
Keep customers informed

Stay ahead of the latest changes to travel plans, with notifications delivered directly to your customers. Provide them with helpful, actionable updates on flights, check-ins, bookings, and upgrades in real-time, on
messaging channels.

Keep customers informed
LAST MINUTE DEALS
Personalized special offers

Engage customers with promotions and special offers you know they will love. Reach out and let them to take advantage of last minute deals to their favorite destinations enabling them to buy there and then.

Personalized special offers
Customer Satisfaction
Keep flying high

One of the most important indicators of purchase intentions and customer loyalty is customer satisfaction. Understanding how your customers feel about your business and whether your services meet their expectations helps grow the business and revenue,while preventing churn.

Keep flying high

Chat Commerce enables Airlines to engage customers in ways that are:

Personalized

Personalized

Enable meaningful customer communication, personalized and tailored to individual customer preferences, and see improvements in customer engagement.

Personalized

Interactive

Two-way conversations allow customers to ask questions, request information, make bookings, and even make purchases, in channel, in their own time.

Contextual

Contextual

Delivering helpful, relevant experiences, make interacting with your brand a pleasure, such as checking in and receiving a digital boarding pass in a message.

Automated

Automated

Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.

Chat Commerce and the Evolution of Air Travel

How Airlines Are Delighting and Transacting with Customers in Messaging Apps.
In just six months, airline FlySafair has skyrocketed customer satisfaction rates by offering travelers a full Chat Commerce experience from start to finish.

Airline Webinar

We are here to help. Get in touch to find out more

Clickatell | Helping FlySafair Transform its Digital Experience for Travelers

FlySafair uses the Clickatell Chat Commerce Platform to deliver a complete traveler experience within WhatsApp, the most popular chat channel in the world.

Case Study - FlySafair

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See how to best approach this powerful medium for engaging and transacting with mobile-first customers.