Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our support team.

You can purchase subscriptions as part of the setup process when adding a new channel or product integrations. Short codes and long numbers can also be purchased from the My Workspace page in your portal.

Payments can only be made once your billing details have been completed successfully and you have set up a payment method. If you haven’t set up your billing details or payment method, you can do so on the Billing Details page in the portal.

To manage and renew your subscriptions, navigate to 'My Purchases'.

Long numbers and short code subscriptions are critical to keeping two-way services running, therefore it's important to keep subscriptions active. We will notify you when your subscriptions near their expiry date as a reminder to renew them. You can also enable auto-renewal of your subscriptions to ensure that your subscriptions don't expire.