The Broadcast Messenger tool supports both the WhatsApp and SMS channels. SMS campaign sending currently has some limitations, but more enhancements are coming soon.

Also see:

• What is Broadcast Messenger?

• How do I add Broadcast Messenger to my account?

• What costs are involved in using Broadcast Messenger?

Broadcast Messenger lets you set up and send WhatsApp and SMS campaigns within minutes. You can also add and manage your recipient lists in this tool.

Please refer to the detailed user guide for step-by-step instructions on setting up new campaigns and managing your target groups.

Also see:

• What is Broadcast Messenger?

• How do I add Broadcast Messenger to my account?

• What costs are involved in using Broadcast Messenger?

There is no charge for activating or using the Broadcast Messenger application. You only pay for the messages you send via the tool.

Also see:

• What is Broadcast Messenger?

• How do I add Broadcast Messenger to my account?

• What messaging channels does Broadcast Messenger support?

For approved WhatsApp templates, the message body populates automatically and is not editable. The variables in the body are mapped to the columns in the contact file after the file has been imported.

The column headings in your file are automatically shown as options in a drop-down for each variable in your template. From each drop-down, select the column that must be used to populate each variable.

Merge fields are currently not supported for SMS – this is on the roadmap.

Also see:

• What format must the file be in when importing contacts for my campaign?

• How do I change my time zone?

• Does Broadcast Messenger support dynamic URLs?

All dates and times in Broadcast Messenger are shown in GMT and changing the time zone is not supported.

Also see:

• Does Broadcast Messenger support dynamic URLs?

• How do I personalize a message using a merge field?

• What format must the file be in when importing contacts for my campaign?

Yes, Broadcast Messenger does support dynamic URLs for WhatsApp campaigns.

SMS campaigns do not support dynamic URLs.

Also see:

• How do I add or edit a message template?

• How do I personalize a message using a merge field?

• What format must the file be in when importing contacts for my campaign?

• How do I change my time zone?

No, Broadcast Messenger does not prevent you from sending campaigns after hours. However, sending campaigns within normal business hours is recommended to minimize the chances of recipients blocking you.

Also see:

• How do I set up an outbound campaign for my target group?

• How do I personalize a message using a merge field?

• How do I change my time zone?

When Broadcast Messenger is activated on an account that already has Chat Desk, all replies (inbound messages) from end-users will be received on the Responses tab instead of going to Chat Desk as before.

You can change your callbacks to the Chat Desk URL if you prefer to receive your replies there. Note that in this case, replies will not be visible in Broadcast Messenger and all replies will be directed to Chat Desk. Replies can go to either Broadcast Messenger or Chat Desk, not to both.

Also see:

• Where do I view incoming messages?