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16. Why don't replies go to Chat Desk anymore after activating Broadcast Messenger?
When Broadcast Messenger is activated on an account that already has Chat Desk, all replies (inbound messages) from end-users will be received on the Responses tab instead of going to Chat Desk as before.
You can change your callbacks to the Chat Desk URL if you prefer to receive your replies there. Note that in this case, replies will not be visible in Broadcast Messenger and all replies will be directed to Chat Desk. Replies can go to either Broadcast Messenger or Chat Desk, not to both.
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