Auto-responders are messages that, if enabled, are automatically sent to end-users in certain scenarios, e.g., when all agents are busy or when a customer has reached your business outside of support hours. Default messages have been added for each type of auto-responder that you can either use as-is or edit to create custom messages.

To manage your auto-responders, log into your Chat Desk Dashboard and select the Auto Responders tab under Settings.

For more detailed information, see our dedicated user guide.