Build Automated Messaging with Clickatell Chat Flow

Yes, you can. The External Link node allows you to call an external web URL and in turn, allows the URL to return a single variable result. Your end-user is directed to an external web page from within a Chat Flow conversation and then returns to the Chat Flow conversation with optional additional data gathered from the external web page. Examples include directing your users to visit a website to read terms and conditions or complete a survey on their experience.

The External Link node typically provides your end-user with the required information and URL (hyperlink) to the website they must visit. Remember to include instructions to your end-user so they understand what you expect from them when clicking out to the website provided.

For more detailed instructions on how to set up this node type, refer to the Chat Flow User Guide.

You can enable the “Sensitive” toggle on a Request input node when asking the end-user for sensitive information (e.g., a password) that you do not want to be visible in the chat. 

If the “Sensitive” toggle is turned ON, the end-user is presented with a link when they arrive at this step in the workflow that takes them to a secured, external website hosted by Clickatell where they can enter the sensitive data. Once submitted, the end-user is returned to the channel to continue with the workflow.

The information provided by the end-user in this step is masked in the Chat Flow logs and not visible within the channel (even to the end-user), and if the end-user is transferred to Chat Desk, the information the end-user entered is masked with asterisks.

 Note that the “Sensitive” toggle is turned OFF by default.

For more detailed information, see our dedicated user guide.

Chat Flow has three nodes that can enable Opt-Outs. These are:

1. Opt-Out Node: This provides the ability to accommodate clients that want to opt-out from messaging and communication. This is for the SMS Channel, WhatsApp Channel, or both.

2. Verify Opt-Out Node: This node will verify if a number is in an opted out state or not.

3. Delete Opt-Out Node: This node will delete a number from the Opt-Out list. The client will get messages again-WhatsApp, SMS or both.

Have a look at our user guide to learn more about it.

Clickatell stores data temporarily for the duration of the chat session. When the session ends, all data relating to it is removed from our system.