Yes, you can go beyond chat and provide app-like functionality through API integration with your business systems, adding value to your customers through deep, personalized engagements.

To utilize APIs within Chat Flow, you must first add them in the API configuration section in Chat Flow. Once you've added an API endpoint in the integration section, it can be utilized across multiple flows.

The API Integration action node allows you to call an external API using HTTP. The API can be from a 3rd party organization or from within your own organization. An API Integration node can invoke an HTTP GET, POST, PUT, or DELETE with headers, query parameters, and (in the case of POST) a request body.

During onboarding, Clickatell will assist you in setting up the API integrations you require for your specific use case.

Also see:

• What is Chat Flow?

• What channels are supported on Chat Flow?