Clickatell does not currently offer an API to check whether a phone number is WhatsApp-enabled. We will, however, perform a check on your behalf before attempting to send a message from your business to the end-user. If the number is not enabled, we will fail that message and return an error code to you.

You need the following to apply for a WhatsApp Business account:

• Facebook Business Account (you can also create one during the WhatsApp sign-up process)

• Phone Number to register (this number should not be linked to a WhatsApp account yet)

  • You'll require access to this number to receive an SMS/voice call for verification.

  • Also see these guidelines.

• Business Display Name (it should have a clear relationship with the Business)

  • Also see these guidelines.

• Keep the following ready:

  • Legal company name

  • Business phone number & website

  • Business email address

  • Country, city, state/province/region

  • Corporate street address

  • Business category

  • Business description

Also familiarize yourself with the WhatsApp Business eligibility requirements before completing the application.

Note: Although Clickatell assists you with the application, we do not have control over the approval of your application.

WhatsApp requires a Facebook Business Manager ID as part of the application process for a WhatsApp Business Account. WhatsApp will not approve your Business Account application without a valid Facebook Business Manager ID.

How do I know if I already have a Facebook Business Manager account?

If your company has an official Facebook page or Instagram account, it is possible that you already have a Facebook Business Manager account. Contact the department in your company responsible for your social media account (e.g. Marketing) to confirm whether you already have a Business Manager ID before creating a new one.

Where do I find my Facebook Business Manager ID?

1. Log into your Facebook Business Manager account.

2. Select Business Settings and then Business Info.

3. Your Business Manager ID is listed below your business name.

How do I create a new Facebook Business Manager account?

If your company does not already have a Facebook Business Manager account, you can create a new one by following the steps below:

1. Go to Facebook Business Manager

2. Select Create account.

3. Enter your business details and click Submit.