Below are possible reasons for the incorrect status of your WhatsApp Meta Profile. Log in to your Business Manager and update your profile accordingly.

Connected: A phone number can send notifications within its messaging limit.

Restricted: A phone number has reached its rolling 24-hour messaging limit and cannot send notifications until the messaging limit is reset. For example, if a business in the "1K customers/24h” tier sends notifications to 500 users at 1 PM and notifications to an additional 500 users at 1:30 PM, a business can start sending notifications to 500 users at 1 PM the following day. A phone number can still respond to user-initiated messages. The state is formally known as “Message Limit Reached.”

Flagged: A phone number moves to a “Flagged” state (previously called “Warned”) when its message quality is low (i.e., quality rating hits “Low” state). If a phone number maintains a good quality rating (high or medium rating) for the next 7 days, it returns to the “Connected” state with no change in its messaging limit. If the quality rating does not improve, the number will return to the “Connected” state with a lower messaging limit tier.

Banned: A phone number has been banned from sending or receiving any messages.

Pending: A phone number is not yet registered.

Offline: The client instance is offline or not connected to WhatsApp servers.