Sending media via WhatsApp

Businesses are limited to submitting 20MB per message/payload (this can include multiple media files per message). Clickatell will compress the media when required to ensure successful hand-off to the WhatsApp server for delivery.

Clickatell limits the number of uploads allowed on a particular account per 24-hour period. The main purpose of this is to prevent abuse on an account level. To increase the media upload limit, please reach out to your account manager or log a ticket with support to review this request.

Receiving media via WhatsApp

For receiving media, WhatsApp supports the following limits per media type:

Images: 5MB
Documents: 64MB
Audio: 16MB

Clickatell is bound to comply with WhatsApp server requirements and to ensure that all media callbacks are within the limits stated above when delivering to the business.

Also see:

• Which message types and media formats are supported by the WhatsApp Business Platform?

• What messaging limits apply to my WhatsApp Business account?