Chat Commerce to the Power of AI
Clickatell AI leverages an array of AI technologies to understand customer intent and deliver automated, conversational responses that are accurate, insightful and contextually relevant.
AI Agents
Transform the customer experience
Transform customer engagement with the power of modern, agentic artificial intelligence. Powered by the latest AI technologies, we help businesses build AI agents that understands your business and is personalised to your customers.
AI + Human Agents
Empower your team with AI
Deploy AI agents to assist your support team. Through NLU/NLP, Clickatell AI understands what the customer wants, and trained on your business data, provides live agents with suggested responses, in natural language, in real-time.
Optimize your experience
Increased Efficiency – Clickatell AI learns in real-time, naturally improving customer engagement while reducing the time and effort required for manual bot programming.
Engagement at Scale – Serve more customers at scale with personalized, automated responses.
Customer Satisfaction – Better understand customer intent, through sentiment analysis, enabling agents to improve customer satisfaction in real-time, and improve CSAT / NPS scores.
Delight your customers
Relevant Interactions – Consumers can receive accurate, rapid, personalized responses faster and with less human error.
Hassle Free Purchases – Consumers receive a streamlined checkout process, which eliminates cart abandonment and increases revenue.
Ultra Personalization – the more Clickatell AI interacts with your customers, the richer the experience becomes.
Next gen customer service
Customer Satisfaction – Provide fast 24 x 7 self-serve support.
Agent ROI – Provide customer service agents with suggested responses to customer queries, improving accuracy and speed to resolution.
Agent Productivity – Boost agent productivity, training, and onboarding.
The future of chat is happening now.
FAQs
No. Clickatell AI is only available as an intelligent add-on designed to enhance our platform suite. This capability seamlessly integrates with Broadcast Messenger, Chat Desk and Chat Flow allowing you to scale audience engagement, automate workflows and gain deeper insights.
All client data is stored securely within Clickatell's environment. No client data is shared externally or used to train AI models. Clickatell AI operates in a closed, isolated environment where each client's data is only used to support their own AI interactions. Further to this, Clickatell AI is fully compliant with POPIA and GDPR. We enforce encryption at rest and in transit to anonymize sensitive data where required and maintain complete audit trails.
Clickatell's use of AI is based on transparency, privacy, fairness, and accountability. In selecting AI models, we take principles into account to ensure ethical, reliable, and safe operations that deliver the most effective experience for your team.
