Retail

Drive customer ​engagement and ​accelerate sales​

Drive customer engagement, improve conversion, increase customer lifetime value, and reduce churn with interactive, digital commerce experiences on messaging channels used every day.

Drive customer ​engagement and ​accelerate sales​

Messaging creates personal, meaningful connections

Meet your customers on mobile messaging channels, and scale personal 1:1 relationships endlessly, while watching your sales and customer satisfaction soar! From one-way notifications to interactive, automated or live agent exchanges, the Clickatell Platform helps innovative brands deliver meaningful customer engagement, service, and support.

Customer Inquiries
No phone calls, no emails

Allow customers to contact you beforepurchasing. Let them text you their questions and answer them quickly and personally without making them hold or wait. Improve customer service on convenient channels of communication and remove the frustration of contacting your business.

No phone calls, no emails
Updates
Keep customers informed

Allow your customers to opt-in at checkoutand send them notifications about their purchase. Send order confirmation, tracking information and delivery status, and let them start a conversation in the same channel if
they want to find out more about their order.

Keep customers informed
PROMOTIONS & SPECIAL OFFERS
Flash sale, back in stock, buy one get one free

Add another channel to your funnel and start making sales in mobile messaging. Deliver dynamic, personalized promotions and special offers and enable customers to make the purchase there and then. Engage them with relevant promotions and keep them coming back for more!

Flash sale, back in stock, buy one get one free
Loyalty
Treat your best customers

Incentivise repeat customers and engage them beyond the point of purchase with innovative loyalty programs delivered in messaging! Customers can self-serve to check points balances, special offers, redeem rewards – all with a few taps in a message, and without a mobile app or website!

Treat your best customers
Satisfaction
Real-time feedback

Understanding how your customers feel about your business and whether your services meet their expectations helps grow the business and revenue, while preventing churn. Messaging provides the most
convenient channel to request customer feedback.

Real-time feedback
WhatsApp Social Media Best Practices

Create retail experiences your customers will love using SMS

For our latest report, we surveyed consumers of all ages to understand how they want to interact SMS is much more than just sending a text message. It’s a way to engage with customers and keep them in the loop every day, wherever they might be.

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Chat Commerce enables Retailers to engage customers in ways that are:

Personalized

Personalized

Enable meaningful customer communication, personalized and tailored to individual customer preferences, and see improvements in customer engagement.

Personalized

Interactive

Two-way conversations allow customers to ask questions, request information, make bookings, and even make purchases, in channel, in their own time.

Contextual

Contextual

Delivering helpful, relevant experiences, make interacting with your brand a pleasure, such as checking in and receiving a digital boarding pass in a message.

Automated

Automated

Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.

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Chat Commerce Trends Report: Retail

For our latest report, we surveyed consumers of all ages to understand how they want to interact with their favorite retail brands. We unpack these insights to reveal that mobile messaging is the preferred consumer channel in the emerging next wave of digital commerce.

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LATEST CONTENT

More to explore

See how to best approach this powerful medium for engaging and transacting with mobile-first customers.